Two-way Messaging
Send and receive WhatsApp messages from supported Salesforce standard and custom object records.
Native WhatsApp and journey automation
MsgFlowX: WhatsApp Automation Inside Salesforce
Run two-way WhatsApp conversations, campaigns and journeys while keeping business context in Salesforce and using official WhatsApp infrastructure—without creating a separate third-party lead database.
A TMI Technologies product listed on Salesforce AppExchange.
WhatsApp engagement connected to Salesforce. Review the official listing for product details, compatible Salesforce clouds and provider information.
One customer history
Keep WhatsApp conversations and automation connected to CRM context
WhatsApp often becomes a separate communication silo. Agents can see the conversation, but sales and service teams may lose the customer context, automation history and follow-up visibility stored in Salesforce.
MsgFlowX is designed to bring messaging and journey automation into the Salesforce workflow. Teams can engage leads and customers while maintaining a centralized communication history for better handoffs, reporting and follow-up.
Core capabilities
From individual conversations to automated journeys
Journey Automation
Create time-based and action-based journeys with multiple steps and branching customer paths.
Campaigns
Launch targeted WhatsApp campaigns from Salesforce and keep engagement activity connected to CRM audiences.
Lead Nurturing
Continue relevant follow-up after the first enquiry instead of depending entirely on manual agent reminders.
Lead Reactivation
Build structured engagement for dormant leads and older databases based on relevant segments and consent.
Engagement Tracking
Maintain visibility of sent, delivered, read and replied activity to support timely sales and service actions.
Common use cases
WhatsApp automation across the customer lifecycle
Sales follow-up
Respond to enquiries, share information and schedule the next step while keeping activity in Salesforce.
Nurture journeys
Coordinate WhatsApp and optional email touches across longer consideration cycles.
Customer communication
Automate reminders, milestone messages, feedback requests and other approved communications.
Questions
MsgFlowX questions
What is MsgFlowX?
MsgFlowX is a Salesforce-native WhatsApp messaging and journey automation product from TMI Technologies.
Can MsgFlowX support two-way WhatsApp conversations?
Yes. Its official listing describes two-way WhatsApp messaging connected to Salesforce records, along with customer engagement tracking.
Can MsgFlowX automate lead nurturing and reactivation?
Yes. Teams can design multi-step journeys for ongoing lead nurture, campaigns and structured reactivation of relevant audiences.
Does MsgFlowX use official WhatsApp infrastructure?
Yes — without creating a separate third-party lead database.
Does MsgFlowX keep WhatsApp conversations connected to Salesforce?
Yes — messaging and automation history stay connected to CRM context instead of forming a separate silo.
Is MsgFlowX listed on Salesforce AppExchange?
Yes — review the official listing for compatible Salesforce clouds and provider information.
What problem does MsgFlowX solve?
It prevents WhatsApp conversations from becoming disconnected from the sales and service context stored in Salesforce.
Can I request a demo of MsgFlowX?
Yes — a demo can be booked directly through TMI.
Does MsgFlowX replace WhatsApp Business directly?
It’s designed to bring WhatsApp engagement into the Salesforce workflow rather than operate as a standalone messaging tool.
Start a conversation
Turn Salesforce data into timely WhatsApp engagement
Discuss your messaging, campaign and journey requirements with TMI Technologies.